Hello, everyone.
If you have your LinkedIn Sales Navigator license integrated with your Microsoft Dynamics 365 Sales CRM, this is a very important message for you.
At LinkedIn, keeping your data safe and secure is one of our top priorities. In order to maintain the highest levels of data protection, we periodically and proactively rotate our server connections. As part of these protocols, all Sales Navigator admins using CRM Sync with Microsoft Dynamics 365 Sales must reauthenticate their connection by March 22, 2022.
If you do not reauthenticate your CRM connection by March 22, 2022, you will lose the CRM Sync connection and access to all sync-related features such as activity writeback, lead and contact creation.
Please see follow the below steps to reauthenticate your CRM connection with Microsoft Dynamics 365 Sales:
1.Sign in to Sales Navigator.
2.Click Admin and then Admin Settings.
3.From the left pane, choose the production CRM connection.
4.Some organizations may require additional security approvals in order to complete the reauthentication. If you are not able to immediately reconnect, please contact and work with your internal Azure/O365/D365 System Administrator to manually approve our OAuth app.
Important note: Not all organizations will need to complete this step. This step only needs to be completed for organizations that require approval to install new OAuth apps. If your organization does not require this authorization, you can skip to step five.
Given this is a common approval process for customers that have blocked OAuth apps by default, your System Administrators will likely be very familiar with how to do this. Click here to view instructions that should help. Your support team should also be able to further assist if there is anything unique or special about the specific implementation in your environment.
Our new OAuth app details are as follows:
- Display Name: LinkedIn for Dynamics CRM
Pro Community tip: once the OAuth App is approved, then all authentication processes within LinkedIn Sales Navigator (both in the Admin Settings and for End Users) should work as it did previously, connecting with no issue. Assuming users were able to connect in the past, there should be no user-level changes required. If you have any issues with the connection, please file a ticket with our support team so that we can help you with your specific issues.
5.Click Disconnect.
The CRM connection is immediately disconnected. The connection status of all user accounts that you are currently an admin for will also indicate the disconnection.
6.Click Connect to reauthenticate and reconnect the CRM.
After the CRM connection is reestablished, all users in your account will be notified to reconnect their CRM, and will need to go through the reauthentication process.
Please let us know in case you have any questions on the information shared above.
Thank you,
Nádia
